Many people are quick to dismiss so-called “soft skills.” These skills might include communication, active listening, mediation, negotiation, or (the topic of this blog post) empathy. In truth, there is nothing “soft” about these skills. They are just as...

Diversity and inclusion are not the same. A company can make a heroic effort to hire people of different races, ethnicities, genders, and abilities…and then completely fail to integrate and include them. In fact, this happens all the time. A company can...

Imagine you’re training to run a marathon. A personal trainer has determined your exercise schedule, and a dietician has advised you on which foods to eat and which to avoid. You have the best pair of shoes on the market, a sweat-wicking running shirt,...

In today’s workforce, it’s possible for five different generations to work alongside one another. Baby Boomers (born between approximately 1946 and 1964), Generation X (1965-1980), and Millennials (1981-1995) comprise the bulk of the workforce, while the...

A commonly told story about the 1969 moon landing mission involves former president John F. Kennedy and a custodian who worked at the NASA space center. While visiting NASA, Kennedy supposedly approached a custodian and asked about the man’s work. The...

In the workplace, how often do you say things are fine when they’re really not? How often do you go along with an idea or initiative, even though you disagree with a few parts of the plan? How often do you keep quiet about a co-worker’s annoying or...

In this episode, Justin Ponder sits with guest Gwen Murphy, the Chief Executive Officer and Co-Founder of SCERTIFY. Gwen is a global technology executive providing technology strategy, architecture, and digital transformation leadership at IBM, EY, KPMG,...

Whether you’re an entrepreneur, a leader, a solopreneur, or a volunteer organizer, trust is foundational to success. Businesses are built on trust. Initiatives are started through trust. Trust is an absolute necessity for making progress—for reaching...

Modern leadership books seem to be obsessed with authenticity. We’re told to be vulnerable, practice transparent communicate, become more self-aware, and bring our genuine selves to the workplace. All these steps can stretch our comfort zones, and we may...

How many opportunities for connections are we passing up each day? Big Mama turned this concept on its head with one visit to Washington, DC.  Find out what she did below.